This article provides a step-by-step guide to resolve issues with CEMI Active Directory account verification. If you've received an error message, this guide will help you ensure your correct email address is properly displayed in the OneID Phonebook.

Problem

If you've received an error message stating that your account cannot be verified with CEMI Active Directory, you need to ensure your correct email address is displayed first in the OneID Phonebook. This guide will help you resolve this issue step-by-step.

Solution

Follow these steps to update your email address in the OneID Phonebook:

1. Verify Your Current OneID Phonebook Entry

   • Access the OneID Phonebook.

   • Enter your name in the search bar.

   • Review the email addresses listed. If your desired email is not the first one displayed, proceed to the next step.

2. Login to Employee Self Service (ESS)

   • This process requires access to your Employee Self Service (ESS) account. Login to Employee Self Service (ESS).

   • If you do not have an ESS account, you can request one by sending an email to CBSHelpDesk@hq.doe.gov.

3. Navigate to Email Addresses in ESS

   • Go to Personal Information > Locator Information > Email Addresses.

4. Update Your Official DOE Email

   • Locate the field labeled "Official DOE Email."

   • Update this field with your correct DOE email address.

5. Review and Submit Changes

   • Review any other fields in this section as desired and make any necessary updates.

   • Click the "Submit" button to save your changes.

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