You received an error message stating that your account cannot be verified with EERE Active Directory. This article provides a step-by-step guide to ensure your correct email address is displayed first in the OneID Phonebook.
This process requires access to your Employee Self Service (ESS) account. If you do not have an ESS account, you can request one by sending an email to CBSHelpDesk@hq.doe.gov.
Follow the steps below:
Navigate to the following path: Personal Information > Locator Information > Email Addresses
Note: It may take 24-48 hours for these updates to fully load to the OneID Phonebook and for your correct email address to appear as the primary listing.