Frequently Asked Questions
Q: What happens if I forget to update the award status in the PMC?
A: If you do not update the award status manually, the PMC will not reflect the actual progress of your project. This could lead to confusion regarding the project's current phase and potentially affect other administrative processes that rely on accurate status information. You are responsible for ensuring this information is current.
Q: I've updated the technical contact in PMC for urgent notifications, but the formal modification in STRIPES is taking time. Is there any risk in this?
A: While updating the contact in PMC ensures immediate notifications go to the right person, it's crucial to understand that without the formal modification in STRIPES, the official record still holds the old contact information. This means that for any legal or official documentation, the old contact would still be recognized until STRIPES is updated. Always prioritize formalizing the change in STRIPES as quickly as possible to avoid discrepancies.
Q: If I create a recipient-facing account to test the system, will my actions on that account affect actual recipient reports or data?
A: No, creating a recipient-facing account is for your informational purposes to understand the user experience. Your actions within this test account will not impact actual recipient reports, submissions, or data for live projects. It's a safe way to familiarize yourself with the recipient's view without altering any official project information.
Q: I'm having trouble getting the FARC to fully submit, and my deliverable dates aren't updating. What's the most common mistake I might be making?
A: The most common mistake in this scenario is not waiting for the "Update Successful" message after submitting the FARC. The submission process can sometimes take a minute or two. If you navigate away or close the page before seeing this confirmation, the FARC may not be fully processed, preventing deliverable dates from linking correctly to a new end date. Always ensure you see that confirmation message.